Application and Acceptance of the Terms
This document and such other rules and policies of the Platform are collectively referred to below as the “Terms”. By accessing the Platform or using the Services, User agrees to accept and be bound by the Terms. Please do not use the Services or access the Platform if you do not accept all of the Terms or are unable to be bound by the Terms.
Users may not use the Services and may not accept the Terms if you are not of legal age to form a binding contract with shopwish.in.
You acknowledge and agree that shopwish.in may amend any Terms at any time by posting the relevant amended and restated Terms on the Platform. By continuing to use the Services or the Platform, you acknowledge to have accepted the amended Terms and agree that the amended Terms will apply to you.
The Terms may not otherwise be modified except in writing by an authorized officer of shopwish.in.
Provision of Services
The shopwish.in contracting entity that you are contracting with for access to the Platform is Zetu Solutions OPC Pvt Ltd. In case you avail services while accessing the Platform, that may be supported and/or provided by third-party service provider(s), for all such services your contracting entity will be such third party service provider(s), as the case may be. shopwish.in disclaims all liability for any claims that may arise pursuant to your use of services provided by such third party service provider(s).
You must register as a User on the Platform in order to access and use Services. Further, shopwish.in reserves the right, without prior notice, to restrict access to or use of certain Services (or any features within the Services) subject to other conditions that shopwish.in may impose in its discretion.
Fees and Charges Payable by Seller
Seller will pay to shopwish.in, if applicable, the fee for use and access of the Platform and for services availed while accessing the Platform that may be supported and/or provided by the third-party service provider(s) to the seller (collectively referred to as ‘Platform Fee’). Platform Fee will be ascertained based on the criteria determined by shopwish.in and communicated to the seller, from time to time.
The applicable Platform Fee shall be as communicated by shopwish.in to the seller(s), from time to time, via the Platform or through such other modes of communication as may be determined by shopwish.in in its sole discretion. It shall be the seller’s responsibility to routinely check on such Platform Fee. In the event you continue to use the Platform and the services by third party service providers made available by the Platform, it shall be deemed that you have agreed to such change in the Platform Fee.
The Platform Fee shall be exclusive of all applicable taxes, including Goods and Services Tax.
The invoices for the Platform Fee shall be issued to you via the Platform and the same shall be settled as per the ‘Settlement’ clause of the Terms and Conditions for Logistics Services and Payment Services.
You agree that (a) you will not copy, reproduce, download, re-publish, sell, distribute or resell any Services or any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc. available on or through the Platform (the “Platform Content”), and (b) you will not copy, reproduce, download, compile or otherwise use any Platform Content for the purposes of operating a business that competes with shopwish.in, or otherwise commercially exploiting the Platform Content or systematic retrieval of Platform Content from the Platform to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes).
shopwish.in may allow Users access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise), API or otherwise to such third parties’ web sites. You are cautioned to read such third parties terms and conditions and/or privacy policies before using the Platform with respect to such content, products or services that you may avail. You acknowledge that shopwish.in has no control over such third parties’ web sites and shall not be responsible or liable to anyone for such web sites, or any content, products or services made available on such web sites.
You agree not to undertake any action which may undermine the integrity of shopwish.in’s feedback system.
By posting or displaying any information, content or material (“User Content”) on the Platform or providing any User Content to shopwish.in or our representative(s), you grant perpetual, worldwide, royalty-free, and sub-licensable license to shopwish.in to display, transmit, distribute, reproduce, publish, translate, and otherwise use any or all of the User Content in any form, media, or technology now known or not currently known in any manner and for any purpose which may be beneficial to the operation of the Platform, the provision of any Services and/or the business of the User. You confirm and warrant to shopwish.in that you have all the rights, power and authority necessary to grant the above license.
User agree, undertake and confirm that User’s use of Platform shall be strictly governed by the following binding principles:
User shall not host, display, upload, modify, publish, transmit, update or share any information which:
belongs to another person and to which User does not have any right to;
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
is misleading in any way;
is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
harasses or advocates harassment of another person;
involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming” or messages using shopwish.in communication platform;
promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
infringes upon or violates any third party’s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity];
promotes an illegal or unauthorized copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
contains video, photographs, or images of another person (with a minor or an adult).
tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
solicits gambling or engages in any gambling activity which, in sole discretion, believes is or could be construed as being illegal;
interferes with another User’s use and enjoyment of the Platform or any other individual’s User and enjoyment of similar services;
harm minors in any way;
infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
violates any law for the time being in force;
deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
impersonate another person;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancel-bots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
shall not be false, inaccurate or misleading;
shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
shall not create liability for shopwish.in or cause shopwish.in to lose (in whole or in part) the services of our internet service provider (“ISPs”) or other suppliers;
You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. shopwish.in reserve its right to bar any such activity.
User shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password “mining” or any other illegitimate means.
Unless expressly permitted, User shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform. User may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Platform, or any other user, including any account on the Platform not owned by User, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than User’s own information, as provided for by the Platform.
User must be registered on the Platform to access or avail the Services. Except with shopwish.in’s approval, one User may only register one account on the Platform. shopwish.in may cancel or terminate a User’s account if shopwish.in has reasons to suspect that the User has concurrently registered or controlled two or more accounts. Further, shopwish.in may reject User’s application, without assigning any reasons thereof, for registration for any other reason.
A set of User ID and OTP (One Time Password) / password is unique to a single account. You shall be solely responsible for maintaining the confidentiality and security of your user ID and password and for all activities that occur under User’s account. You agree that all activities that occur under your account (including without limitation, posting any company or product information, clicking to accept any terms & conditions or rules, subscribing to or making any payment for any services, sending emails using the Platform or other communications) will be deemed to have been authorized by you.
You represent, warrant and agree that (Ⅰ) you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree to the Terms; (Ⅱ) you have full power and authority to accept the Terms, to grant the license and authorization (if applicable) and to perform the obligations hereunder; (Ⅲ) you use the Platform and Services for business purposes only; (Ⅳ) the address you provide when registering your account on the Platform is the principal place of business of your business entity; and (Ⅴ) your business is validly existing and incorporated / established as per the provisions of applicable laws.
User will be required to provide information or material about User’s entity, business or products/services as part of the registration process on the Platform or your use of any Service or the User account. Each User represents, warrants and agrees that (a) such information and material whether submitted during the registration process or thereafter throughout the continuation of the use of the Platform or Service is true, accurate, current and complete, and (b) User will maintain and promptly amend all information and material to keep it true, accurate, current and complete.
User consents to the inclusion of the contact information about User in shopwish.in’s database.
You represents, warrants and agrees that (a) you shall be solely responsible for obtaining all necessary third party licenses and permissions (if any required) regarding any User Content that you submit, post or display; (b) any User Content that User submit, post or display does not infringe or violate any of the copyright, patent, trademark, trade name, trade secrets or any other personal or proprietary rights of any third party (“Third Party Rights”); (c) User have the right and authority (if required under applicable laws) to sell, trade, distribute or export or offer to sell, trade, distribute or export the products or services described in the User Content and such sale, trade, distribution or export or offer does not violate any Third Party Rights.
Online Paid / Prepaid Order Term & Condition For user
if the Buyer/User wants to cancel ( Any Reason from the buyer/user side** ) before shipping then The 3% cancel fee & Packaging fee will apply ( This amount is charged as payment gateway transaction/convenience & shipping process fees) but if the ordered product/package already shipped then buyer/user cancel ( Any reason from buyer/user’s side, e.g. reject to accept**/not Available/request to cancel/wrong or incomplete address or anything else from buyer side may reason of failed/RTO shipment ) will charge 5% (Payment Gateway + Shopwish Service fee) & Packaging fee will apply *
Shipping Process/Packaging fee slab 0-0.5Kg is Rs.100 and Rs.100/additional 0.5kg
*GST Additional Applicable
**If the Order failed due to seller/shopwish reasons then the cancellation/Packing fee will not apply.
shopwish.in reserves the right in its sole discretion, without intimation to the User, remove, modify or reject any User Content that User submit to, post or display on the Platform which shopwish.in reasonably believes is unlawful, violates the Terms, could subject shopwish.in or its affiliates to liability, or is otherwise found inappropriate in shopwish.in’s opinion.
If any User breaches any Terms, or if shopwish.in has reasonable grounds to believe that a User is in breach of any Terms, shopwish.in shall have the right to take such disciplinary actions as it deems appropriate, including without limitation: (i) suspending or terminating the User’s account and any and all accounts determined to be related to such account by shopwish.in in its discretion; (ii) restricting, downgrading, suspending or terminating the subscription of, access to, or current or future use of any Service; (iii) removing any product listings or other User Content that the User has submitted, posted or displayed; and (v) any other corrective actions, discipline or penalties as shopwish.in may deem necessary or appropriate in its sole discretion.
shopwish.in reserves the right to cooperate fully with governmental authorities, private investigators and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing. Further, shopwish.in may disclose the User’s identity and contact information, if requested by a government or law enforcement body, an injured third party, or as a result of a subpoena or other legal action.
Each User agrees to indemnify shopwish.in, its affiliates, directors, employees, agents and representatives and to hold them harmless, from any and all damages, losses, claims and liabilities (including legal costs on a full indemnity basis) which may arise from your submission, posting or display of any User Content, from your use of the Platform or Services, or from your breach of the Terms.
Transactions Between Users
When a product is listed for sale on the Platform by a seller, Products sold to the buyer by such seller will be governed by individual contractual arrangement entered into directly between the seller and the buyer.
For any Services, shopwish.in does not represent either the seller or the buyer in specific transactions. shopwish.in does not control and is not liable to or responsible for the quality, safety, lawfulness or availability of the products or services offered for sale on the Platform or the ability of the sellers to complete a sale or the ability of buyers to complete a purchase.
Users agree that shopwish.in cannot and does not confirm each User’s purported identity. shopwish.in encourage Users to exercise discretion and caution while dealing with various Users.
Each User acknowledges that it is fully assuming the risks of conducting any purchase and sale transactions (hereinafter referred to as “Transaction Risk”) in connection with using the Platform or Services, and that it is fully assuming the risks of liability or harm of any kind in connection with subsequent activity of any kind relating to products or services that are the subject of transactions using the Platform.
In the event that any User has a dispute with any party to a transaction, such User agrees to release and indemnify shopwish.in (and our agents, affiliates, directors, officers and employees) from all claims, demands, actions, proceedings, costs, expenses and damages (including without limitation any actual, special, incidental or consequential damages) arising out of or in connection with such transaction. This clause shall also apply to any additional services opted for by the User by accessing any link from shopwish.in site to avail of services related to the transaction of buy-sell conducted on the shopwish.in Platform.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES PROVIDED BY shopwish.in ON OR THROUGH THE PLATFORM ARE PROVIDED “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS”, AND shopwish.in HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES OF CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, RELIABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL SUCH WARRANTIES, REPRESENTATIONS, CONDITIONS, AND UNDERTAKINGS ARE HEREBY EXCLUDED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, shopwish.in MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE VALIDITY, ACCURACY, CORRECTNESS, RELIABILITY, QUALITY, STABILITY, COMPLETENESS OR CURRENTNESS OF ANY INFORMATION PROVIDED ON OR THROUGH THE PLATFORM; shopwish.in DOES NOT REPRESENT OR WARRANT THAT THE MANUFACTURE, IMPORTATION, EXPORT, DISTRIBUTION, OFFER, DISPLAY, PURCHASE, SALE AND/OR USE OF PRODUCTS OR SERVICES OFFERED OR DISPLAYED ON THE PLATFORM DOES NOT VIOLATE ANY THIRD PARTY RIGHTS; AND shopwish.in MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND CONCERNING ANY PRODUCT OR SERVICE OFFERED OR DISPLAYED ON THE PLATFORM.
Under no circumstances shall shopwish.in be held liable for any delay or failure or disruption of the content or services delivered through the Platform resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.
Intellectual Property Rights
shopwish.in is the sole owner or lawful licensee of all the rights and interests in the Platform and the Platform Content. All title, ownership and intellectual property rights in the Platform and Platform Content shall remain with shopwish.in or licensors of the Platform Content, as the case may be. All rights not otherwise claimed under the Terms or by shopwish.in are hereby reserved.
“shopwish.in” and any other related icons and logos are registered trademarks or trademarks or service marks of Hiveloop Technology Private Limited, in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
All legal notices or demands to or upon shopwish.in shall be made in writing and sent to shopwish.in personally, by courier, certified mail, or facsimile to the following entity and address: Zetu Solutions OPC Pvt Ltd, P. C Sarani Lane, Nabapally, Kamarthuba, Habra , WB – 743263, Attn: Legal Department. The notices shall be effective when they are received by shopwish.in in any of the above-mentioned manner.
All legal notices or demands to or upon a User shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by the User to shopwish.in, or by posting such notice or demand on an area of the Platform that is publicly accessible without a charge. Notice to a User shall be deemed to be received by such User if and when, a) shopwish.in is able to demonstrate that communication, whether in physical or electronic form, has been sent to such User, or b) immediately upon shopwish.in posting such notice on an area of the Platform that is publicly accessible without charge.
Subject to any terms & conditions, the Terms constitute the entire agreement between User and shopwish.in with respect to and govern User’s use of the Platform and Services, superseding any prior written or oral agreements in relation to the same subject matter herein.
shopwish.in and User are independent contractors, and no agency, partnership, joint venture, employee-employer relationship is intended or created by the Terms.
If any provision of the Terms is held to be invalid or unenforceable, such provision shall be deleted and the remaining provisions shall remain valid and be enforced.
shopwish.in’s failure to enforce any right or failure to act with respect to any breach by User under the Terms will not constitute a waiver of that right nor a waiver of shopwish.in’s right to act with respect to subsequent or similar breaches.
shopwish.in shall have the right to assign the Terms (including all of our rights, titles, benefits, interests, and obligations and duties in the Terms to any person or entity (including any affiliates of shopwish.in). User may not assign, in whole or part, the Terms to any person or entity.
The Terms shall be governed by the laws of India and the parties to the Terms agree to submit to the exclusive jurisdiction of the courts of Barasat, WB, India.
IP Infringement Policy
Notice and Procedure for Making Claims of Right Infringements
We respect third parties Intellectual Property Rights. If your rights are being infringed, you notify us by submitting the Notice Form attached to this policy
Upon receipt of a Notice Form we may take certain actions, such as informing the users about the infringing content or removing information without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. Furthermore, in submitting a Notice Form, you grant to shopwish.in the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the Notice Form to the parties involved in the provision of the allegedly infringing content. You agree to indemnify shopwish.in for all claims brought by a third party against shopwish.in arising out of or in connection with the submission of a Notice Form.
Note on Third Party User Listings: Please keep in mind that Third Party User listings are merely hosted on shopwish.in and are posted solely by the Third Party Users who may be contacted via their “User Information” page, accessible from any of their listings.
Important Warning: giving false, misleading or inaccurate information in the Notice Form to shopwish.in may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.
If you believe that your rights are being violated by an information on the shopwish.in, you may fill out and submit the Notice Form (below). This form needs to be signed can be sent via E-mail PDF :
Subject Line: Notice of Infringement
(We will accept a signed PDF via e-mail with the subject line “Notice of Infringement”).
Please fill out the Notice form using the corresponding numbered paragraphs to frame your communication.
I, Zeetsale of Zetu Solutions Opc Pvt Ltd, state as follows:
(a) Your and/ or your company’s name, address, telephone number and contact email address; (b)The contact email address and/or name which we will provide to Third Party Sellers (if relevant) so they may contact you to resolve any issues regarding your notification to us. If you do not provide a separate contact email, you authorize us to use the contact information you provide in while registering at shopwish.in.
Listing’s details and Allegation of Infringed Right:
(a) The listing’s URL and detailed description of the information that you claim is infringing your rights is located on shopwish.in Platform; if regarding a Third Party User listing please also provide the name used to identify the User on the Platform. (b) A description of your intellectual property right(s) that you claim has/have been infringed. Please provide the copy of Trademark Certificate / Copyright Registration Certificate / Patent Registration Certificate. [Please also provide as to how you have arrived in determining that third party Intellectual Property Rights have been infringed]
Include the following statement: “I have a good faith belief that the portion of the listing(s) described above violate(s) the intellectual property rights owned by the intellectual property owner or its agent, nor is such use otherwise permissible under law.” [Please provide a copy of authorization Certificate in favour of applicant]
Include the following statement: “I represent that the information in this notification is true and correct and that I am the intellectual property owner or authorised to act on behalf of the intellectual property owner for the rights described above.”
Support Level base on the complaint
Sales/Return/Problem/Others Whatsapp No – +91-7373730058
Only For Official Work Email – email@example.com
If you are still not satisfied, please write to:
Zetu Solutions OPC Pvt Ltd., P. C. Sarani Lane, Nabapolly, Kamarthuba, Habra – 743263
*Applicable only when the level-wise escalation is followed.